Frequently Asked Questions
Where can we buy WHITE CHAMPA collections ?
You can visit the website and see the range. We are also present with select retail partners in India and Internationally. This information is available under the Stockists section.
How many days will it take for my order to be shipped ?
We usually ship within 10-15 days. Should one or several items of your order be out of stock, we will contact you to confirm the delivery schedule.
How do I track my order?
Write in at sales@whitechampa.com to get the latest update on your order.
How can I pay my Bill online ?
You can pay your WHITE CHAMPA bill online conveniently and securely via CCAvenue Secure platform, which supports Visa, Mastercard, American Express. We don't accept personal checks, money orders, or any other form of payment.
Where is my order processed from?
Orders are processed from our warehouse in Delhi, India.
How can I get my order delivered faster?
Drop us an email for any delivery request that is not as per our website timelines and we will try our best to accommodate.
If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
The system recognizes each order as unique and unfortunately combining is not possible once two separate orders are placed.
Can I change/ cancel my order?
We do not offer a cancellation option once the order is placed.
However, if you wish to modify your order prior to 24 hours, we can offer a gift card instead of a refund. These can be redeemed within 6 months on your next purchase from the website. These gift cards are only valid on this website and not applicable on any other website or brick-&-mortar stores offering WHITE CHAMPA products.
What is your return policy?
If the item doesn’t fit you, we will exchange it for an alternate size. We accept returns for any genuine defects in the piece caused due to damage in transit and will replace it with another piece of the same style once this is brought to our notice which should be within 48 hours of receipt of the delivery. If for some reason we are unable to provide you with the same style due to unavailability, we would issue a gift card to you which can be utilized for any future purchase on the website.
The returns would need to be made at the following address:
WHITE CHAMPA
A-3 Sujan Singh Park
S Bharti Marg
New Delhi 110 003. INDIA.
The exchange of size as well as gift card is only applicable if the product is received in pristine condition.
Unused and with Tags intact, in Original Packaging.
By when can I expect my store credits?
We offer a gift card via email and this works similar to the store credits. Once your product is received back at the warehouse, we will check if the piece is in its original condition and packaging. The gift card will appear in your email within 3-4 working days of our receiving the product back intact. In any case if you do not receive the gift card post confirmation from our end, please reach out to us at sales@whitechampa.com
Do you offer Cash On Delivery?
Currently our website only accepts orders which have been paid for in full. We are working on a part COD option which will be activated soon.
Do you charge shipping on your products?
Free shipping applies on all deliveries within India. For international deliveries please see the Shipping Policy.
Do you accept orders online for International delivery?
Yes, we do accept orders for international delivery.
What is your return policy for international orders?
We are unable to offer returns on international orders currently.
What happens if I miss my delivery?
Our team will connect with you prior to your delivery via mentioned email or phone number. In case you miss your delivery and the piece is received back at the studio someone from our logistics will connect with you before re-initiating the process.
Can I buy a gift card?
Click here to buy a gift card.
What size am I?
Please refer to the Size Chart in the footer.
What if you are out of my size?
For custom sizes please contact us via email sales@whitechampa.com or message us by clicking the icon on bottom right.
Will you be offering more sizes?
Please email us at sales@whitechampa.com and we would be happy to assist.
Do you offer gift wrapping?
Yes we do. Please mention the same in the order notes.
How can we receive updates about the new and upcoming products and collections?
What taxes are applicable on the products?
As per the Indian Tax Laws, our garments would have a 18% GST which is included in the price.
Any questions?
You can contact us through our Contact page. We will be happy to assist you.